Words from my former manager Jessica Fishman
During the 4 years I have been Nicole Bulman's Senior Director of Customer Support at Privy, I have witnessed her display exceptional skills as a Support Manager. To expound further:
• Organizational Skills: Nicole’s organizational skills made it easy to understand complex billing-related scenarios by providing multiple examples and clear documentation. Without her organization and tracking of related scenarios, it would not have been possible to reproduce the issue and understand the scope of the problem.
• Leadership Skills: As a manager for 3 years, Nicole’s team heavily relied on her leadership when advocating for tools or resources, handling escalated billing-related scenarios, or working with various stakeholders. Nicole’s managerial talent also allowed us to accomplish various initiatives with ease. She was invited to help determine a payment solution for a program we planned to launch around domain configurations. Nicole not only came prepared with multiple solutions, she also identified potential issues that could arise showing her forward-thinking capabilities. Her speedy recommendation and billing expertise allowed for the project to move ahead sooner than anticipated and the documentation she had provided to the team was clear and understandable.
• Empathy: Nicole’s empathetic approach was a benefit to Privy and our merchants. Each billing scenario is unique and may require additional flexibility, patience, or understanding. She always makes an extra effort to understand each situation and determine a fair and reasonable outcome. Internally, there were initiatives that required an empathetic approach such as our DEI program. Because of her commitment and mindfulness, we were able to create programs that were inclusive and supportive of Privy employees in a multitude of ways.
• Collaboration: Nicole is an incredibly important member of the team. She has assisted the billing team to achieve results on various occasions while working for Privy. Specifically, her input on solutions to bridge gaps between internal teams demonstrated to have exceedingly helped deliver successful collaboration and communication across the company.
Jennifer Pascal
Billing and Implementation Specialist @ Privy
If you're looking for a leader, look no further. Nicole is truly the definition of a leader and is someone that our team looked up to each day. Nicole was my manager for my almost 2 years at Privy and she is someone I have learned so much from, not just job-related skills but also what is takes to manage a team. She is someone that helped me grow in my position and consistently made sure we worked together to achieve my goals. Transparency, excellent communication, reliability, accountability, trust, and empathy are just a few of the qualities she has demonstrated, I could go on and on. I have no doubt that Nicole will lead another team to success just as she has at Privy. I would be honored to work with her again.
Nicole is an exceptional leader who guides her team with compassion, empathy, and a solutions-based mindset. These qualities extended to her interactions with customers and proved to be a pillar in the success of her department. During her time at Privy, Nicole was a stakeholder in implementing billing guidelines during pricing model changes, proactively addressing churn, and creating an implementation role to aid customers during their journey. Her organization and advocacy were paramount during the adoption of these initiatives. Nicole works extremely well cross-functionally and has always gone above and beyond to support her colleagues. She is one of the most caring, passionate, and positive people I have had the pleasure to work with.
Colleen Keenan
Manager of Compliance @ Privy
I was lucky enough to work with Nicole for the last few years. Over that time I have seen her grow and flourish in her field, expand her knowledge, educate so many, and be a pillar of the company. I could not have asked for a better peer to navigate the world of managing with. Her positivity is infectious, her determination is enviable, and her reach is inspiring. Her attention to detail and desire to make experiences better for all was evident daily. From navigating building out the Billing processes to tough interactions to pricing changes to leading initiatives, she excelled at it all. She is caring, supportive, driven, focused, and always there to help those around her. Any place would be extraordinarily lucky to have her join the team. I know we were.